Made by and for people living with complex trauma, Process is an AI tool trained on EMDR, IFS, and somatic therapeutic principles. Unlike generic mental health apps that focus on general anxiety or depression, we address the emotional dysregulation and other challenges specific to complex trauma. Our AI guides you in understanding how you feel, and giving yourself the unconditional love and care you need, responding with trauma-informed care rather than generic "just breathe" advice or therapy-speak.

No, Process is not a replacement for professional therapy. We're designed as a supportive tool that can-

• Support the majority of complex trauma survivors who don't have access to trauma-informed resources
• Think of us as a supportive friend who understands complex trauma and can help you process emotions safely at your own pace.

Process is not equipped for crisis intervention. If you're experiencing thoughts of self-harm or suicide, please reach out for immediate help:

• 988 Suicide & Crisis Lifeline: Call or text 988
• Emergency Services: Call 911
• Crisis Text Line: Text HOME to 741741
• Your local emergency room

Our AI can recognize crisis language and will provide these resources, but we cannot replace emergency mental health services. Your safety is the top priority.

Your privacy is sacred to us. We understand trauma survivors need absolute safety:

• Secure by design: Your conversations are protected using industry-standard encryption in transit and at rest on AWS.
• No selling data: We never sell your personal information to anyone.
• Private training: Your conversations are never used to train our AI.
• You control your data: Delete conversations or your entire account anytime.
• Minimal sharing: We only share data with essential service providers under strict privacy agreements.

We are committed to continually improving our security and plan to offer end-to-end encryption in the future. See our detailed Privacy Policy for complete information about how we protect your sensitive information.

Our AI is specifically designed to support people with complex trauma by:

• Trauma-informed frameworks: Built using principles from EMDR, inner child work, and somatic experiencing, and developed through lived experience and research—including insights learned through our own therapeutic journeys.
• Recognizing underlying beliefs: Helps identify the core beliefs and patterns that often underlie complex trauma.
• Safety-first responses: Always prioritizes emotional regulation and your sense of safety before moving into deeper processing.
• Not just generic advice: This isn't a generic AI giving mindfulness tips—it's designed to truly understand the challenges of complex trauma and help you process emotions in a way that feels safe and supportive.

Through your conversations with our AI, Process identifies patterns and offers insights about:

• Emotional triggers: Situations, words, or experiences that activate trauma responses.
• Core beliefs: Deep-seated beliefs about yourself, others, and the world formed through trauma.
• Relationship dynamics: How trauma shows up in your connections with others.
• Reparenting and new affirmations: Helping you develop new, supportive self-talk and affirmations to nurture your inner child and promote healing.
• Growth and progress: Tracking your journey and celebrating the steps you take toward healing and self-understanding.

These insights help you develop self-awareness, practice self-compassion, and make conscious choices about your responses, supporting your ongoing growth and healing.

We believe trauma support should be accessible, so we offer:

• Free tier: Text-based conversations for basic emotional processing.
• Premium subscription: Unlimited conversations, full pattern recognition, and access to voice mode (voice features are only available for premium users).

Features like priority access to our trauma specialist network and emotional skill learning are coming soon.
We're committed to ensuring cost is never a barrier to accessing trauma-informed support. Our free tier provides meaningful support, and premium features enhance your healing journey.

Process is built by trauma survivors, for trauma survivors, grounded in our own lived experience of trauma. We both worked in tech until we realized that supporting others on their healing journey is our true calling and passion. Our work is guided by advisors from the trauma therapy community, ensuring that everything we build is rooted in empathy, understanding, and real-world expertise.