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Terms of Use

Last updated: July 2, 2025

Acceptance of Terms

By accessing or using Process ("the App"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the App.

Description of Service

Process is an AI-powered emotional wellness application designed to support individuals with complex trauma. The App provides:

  • AI-guided emotional processing using trauma-informed therapeutic principles
  • Educational content about trauma and emotional regulation
  • Pattern recognition and insights about emotional triggers

Important Disclaimer

Process is not a substitute for professional medical or mental health treatment. The App is designed as a complementary tool to support emotional wellness and is not intended to diagnose, treat, cure, or prevent any mental health condition.

Emergency Situations

If you are experiencing a mental health emergency or having thoughts of self-harm or suicide, please:

  • Call 911 (US) or your local emergency number
  • Contact the 988 Suicide & Crisis Lifeline (US): 988
  • Go to your nearest emergency room
  • Contact your mental health provider immediately

Process is not equipped to handle crisis situations and should not be used as emergency support.

# Terms of Use **Last updated: July 2, 2025** ## Acceptance of Terms By accessing or using Process ("the App"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the App. ## Description of Service Process is an AI-powered emotional wellness application designed to support individuals with complex trauma. The App provides: - AI-guided emotional processing using trauma-informed therapeutic principles - Educational content about trauma and emotional regulation - Pattern recognition and insights about emotional triggers ## Important Disclaimer **Process is not a substitute for professional medical or mental health treatment.** The App is designed as a complementary tool to support emotional wellness and is not intended to diagnose, treat, cure, or prevent any mental health condition. ### Emergency Situations **If you are experiencing a mental health emergency or having thoughts of self-harm or suicide, please:** - Call 911 (US) or your local emergency number - Contact the 988 Suicide & Crisis Lifeline (US): 988 - Go to your nearest emergency room - Contact your mental health provider immediately Process is not equipped to handle crisis situations and should not be used as emergency support. ## User Responsibilities ### Eligibility - You must be at least 18 years old to use Process - You must be capable of entering into a legally binding agreement - You represent that all information you provide is accurate and complete ### Appropriate Use You agree to: - Use the App only for its intended purpose of emotional wellness support - Provide honest and accurate information during interactions - Respect the privacy and confidentiality of the service - Not attempt to reverse engineer, hack, or compromise the App's security You agree NOT to: - Use the App as a substitute for emergency mental health services - Share your account credentials with others - Use the App to harm yourself or others - Attempt to extract or misuse AI training data - Use the App for any illegal or unauthorized purpose ## AI and Content Limitations ### AI Limitations - Our AI is designed to be supportive but may not always provide perfect responses - The AI cannot replace human judgment or professional mental health care - Responses are generated based on your input and may not always be applicable to your specific situation - The AI does not have access to your full medical or mental health history ### Content Accuracy While we strive to provide accurate and helpful information, we cannot guarantee: - The completeness or accuracy of all AI-generated content - That the content will be suitable for your specific situation - That following AI suggestions will produce specific outcomes ## Intellectual Property ### Our Content All content, features, and functionality of Process, including but not limited to: - Software code and algorithms - Text, graphics, and user interface design - AI training methodologies and responses - Educational materials and therapeutic frameworks Are owned by Process and protected by copyright, trademark, and other intellectual property laws. ### Your Content You retain ownership of any personal information and content you share with Process. By using the App, you grant us a limited license to use this information solely to provide and improve our services, as detailed in our Privacy Policy. ## Privacy and Data Protection Your privacy is fundamental to our service. Please review our Privacy Policy, which is incorporated into these Terms by reference. Key points include: - Your conversations and personal data are encrypted and secure - We do not sell your personal information to third parties - You have control over your data and can request deletion at any time - We use data only to provide and improve our trauma-informed services ## Disclaimers and Limitations of Liability ### Service Availability We strive to maintain continuous service but cannot guarantee: - Uninterrupted access to the App - Error-free operation - Compatibility with all devices or platforms - Permanent retention of all user data ### Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROCESS SHALL NOT BE LIABLE FOR: - Any indirect, incidental, special, or consequential damages - Loss of data, profits, or business opportunities - Damages arising from your use or inability to use the App - Any decisions made based on AI-generated content Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim. ## Subscription and Payment Terms ### Free Tier Process offers a free tier with limited features to ensure accessibility for trauma survivors. ### Paid Subscriptions - Subscription fees are billed in advance - You may cancel your subscription at any time - No refunds for partial subscription periods - Subscription features may change with reasonable notice ### Payment Processing - All payments are processed securely through third-party processors - You are responsible for all applicable taxes - Failed payments may result in service suspension ## Termination ### Your Right to Terminate You may terminate your account at any time by: - Using the account deletion feature in the App - Contacting our support team - Following the cancellation process for paid subscriptions ### Our Right to Terminate We may suspend or terminate your access if you: - Violate these Terms of Use - Use the App inappropriately or unsafely - Engage in fraudulent or illegal activity - Threaten the security or integrity of our service ### Effect of Termination Upon termination: - Your access to the App will cease - Your data will be deleted according to our Privacy Policy - These Terms will continue to apply to any prior use ## Updates to Terms We may update these Terms of Use periodically. We will: - Notify you of material changes via email or in-app notification - Post the updated terms with a new "Last updated" date - Continue your service under previous terms for 30 days if you do not accept changes Continued use after notification constitutes acceptance of updated terms. ## Governing Law and Dispute Resolution These Terms are governed by the laws of [Your State/Country]. Any disputes will be resolved through: 1. **Informal Resolution**: We encourage contacting our support team first 2. **Binding Arbitration**: If informal resolution fails, disputes will be resolved through individual arbitration 3. **Class Action Waiver**: You agree to resolve disputes individually, not as part of a class action ## Contact Information If you have questions about these Terms of Use, please contact us: - **Email**: legal@processapp.com - **Address**: [Your business address] - **Support**: support@processapp.com ## Severability If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. --- **By using Process, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.**